FREQUENTLY ASKED QUESTIONS

Overview of the most frequently asked questions by category. If you can’t find what you’re looking for, just get in touch!

ORDERS

HOW CAN I TRACK MY ORDER

We dispatch all packages with Track and Trace. Tracking information will be sent to you in a separate email as soon as your order has been dispatched. Please also check your spam folder - the email might have ended up there. 

If you have’t received the tracking link, let us know and we will provide it. 

CAN I CANCEL MY ORDER

Once your order comes in, we start the preparation and production process. If you, for whatever reason decide to cancel your order please send us an email as soon as possible, within 6 hours after placing the order.

WHAT HAPPENS IF I ENTER INCORRECT INFORMATION

If while placing an order you provided incorrect information such as delivery address, email address or telephone number, etc. please contact us at info@artpunch.net with the correct information as soon as possible, so we can update your information prior to shipping your order. Please specify the order number and the correct delivery address.

WHAT TO DO IF THE DELIVERY OF MY ORDER IS DELAYED

If your order is delayed, please check the Track & Trace information provided by the shipping courier for any updates. There might be delay in transit, or the parcel may be held back due to payment of customs or missing paperwork for importing the goods. You are also welcome to contact us if you have any further questions.

SHIPPING/DELIVERY

PROCESSING TIME

All our products are made on demand. Usually we need 2-4 business days to produce and ship your order, however, please note that sometimes it can take 1-2 days extra if we have an unusually high volume of orders.

DELIVERY TIME

All Art Punch products are made to order - we don’t produce ahead or keep stock. We produce and pack your order as soon as possible and ship it from our location in Bulgaria. The shipping time (how long will delivery takes) depends on the shipping destination. Check the estimated shipping time for your location below.

  • Europe EU – 3-5 business days
  • Europe non-EU – 4-6 business days
  • United Kingdom – 5-7 business days
  • United States and Canada – 5-7 business days
  • Australia/New Zealand/Oceania – 21-27 business days
  • The rest of the world – 7-12 business days

Please note that some countries, remote cities or islands may have longer delivery times. We can’t take responsibility for any delays out of our control, like customs delays, deliveries to remote places, etc.

DO YOU OFFER WORLDWIDE SHIPPING

Yes, we offer worldwide shipping. All orders are shipped from the location of our printing and packing facility in Varna, Bulgaria.

SHIPPING COSTS

Currently we offer free shipping on all our products.

PAYMENT

HOW TO REDEEM MY ART PUNCH GIFT CARD

When you reach the checkout area, you can redeem your Art Punch gift card. Just add the code of your gift card and press APPLY. The amount will be automatically deducted from the outstanding payment.